This privacy policy explains our commitment and practices regarding the protection and privacy of personal information of melbet live platform users. By using melbet live's services, you are considered to have accepted the terms described in this policy. You are requested to read this policy carefully before you start using the service.
1 Purpose and Scope of Data Collection
melbet live collects information from you because it is essential for operating our services properly and maintaining your account correctly. We collect only what is necessary to provide the service — nothing beyond that.
1.1 Information You Provide Directly
The information you provide to us when registering an account includes:
- Full name, date of birth, and gender
- Email address and mobile number
- Password and security-related information
- Documents required for identity verification (copy of national ID card or passport)
- Financial transaction details (mobile financial service numbers used for deposits and withdrawals)
1.2 Automatically Collected Information
When you access the melbet live website or app, certain information is collected automatically:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Login and logout times, session duration
- Browsing behaviour collected through cookies and similar technologies
2 Use of Information
Collected information is used only for the following purposes:
- Account management: To create, verify, maintain, and secure your account.
- Transaction processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
- Service improvement: To analyse user experience and improve the platform.
- Communication: To send important notices, security alerts, and service-related information.
- Legal compliance: To comply with applicable laws and regulations.
- Fraud prevention: To detect and block suspicious activity.
We do not sell your information to third parties for marketing purposes. The Terms and Conditions explain how this information is used in relation to the service.
3 Data Storage and Security
melbet live follows industry-standard security measures to keep your personal information safe. The key aspects of our security framework are as follows:
3.1 Technical Security
All connections to the website and app are secured by SSL (Secure Sockets Layer) encryption. Information remains encrypted during data transfer, making it impossible for third parties to read. Passwords are never stored in plain form — they are always protected using strong hashing methods.
3.2 Administrative Controls
Access to your information is granted only to staff who need it for their work. Every access is logged and audited regularly. Staff are contractually bound to maintain the confidentiality of information.
3.3 Data Retention Period
Information for active accounts is retained for as long as the account remains open. After an account is closed, certain information may be kept for up to five years to meet legal obligations and audit requirements. After that, information is securely deleted or anonymised.
4 Data Sharing Policy
melbet live does not share your personal information with any third party except in the limited circumstances below:
- Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to complete deposits and withdrawals. This information is used only for the specific transaction.
- Technology service providers: With trusted partners who assist with server hosting, data analysis, and cybersecurity, but only the necessary information is provided and they may not use it for their own purposes.
- Legal requirements: Information may be shared with authorities to comply with a court order or applicable law.
Your information is not shared in any circumstances other than those listed above, and will never be shared without your prior consent.
5 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the melbet live website. Cookies are small text files stored in your browser that help improve site performance and user experience.
5.1 Types of Cookies We Use
- Essential cookies: These cookies are necessary to maintain login sessions and ensure security. Core site functions are not possible without them.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Used to understand which parts of the site users visit most.
You can disable cookies from your browser settings, but this may limit some site functionality.
6 User Rights
If you have an account with melbet live, you have the following rights:
6.1 Right to Access Information
You can request to see what information we hold about you. If you contact us via live chat or email, we will respond within the set timeframe.
6.2 Right to Correct Information
If there is incorrect information in your account, you can request a correction. Some changes may require identity verification.
6.3 Right to Delete Information
If you request to close your account and there are no pending transactions, steps will be taken to delete your information, though information covered by legal obligations will be retained for the specified period.
6.4 Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or messages at any time. Contact the support team via live chat to do so.
7 Protection of Minors
melbet live's services are only for persons aged 21 or above. We do not knowingly collect information from minors or allow them to open accounts. If a minor has opened an account using false information, we will close that account and delete the information as soon as we become aware of it. To learn more about responsible gambling, please read our Responsible Gaming section.
8 Third-Party Connections
melbet live works with various reputable game developers to deliver game content on the platform, such as PG Soft, Pragmatic Play, Evolution, and others. These services have their own privacy policies. While necessary session information may be shared when a game loads, personal information is not shared.
9 Policy Changes
This privacy policy may be updated as needed or due to legal changes. If there is any significant change to the policy, we will:
- Update the "Last updated" date at the top of the page
- Send a notification to your registered email
- Inform you of the changes when you log in to the platform
If you continue using the service after a change, you will be considered to have accepted the new policy. To learn more about our practices and policies, visit our About Us page.
10 Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team. We are available seven days a week, 24 hours a day in both Bengali and English:
- Live Chat: Chat directly via the website or app
- Email: [email protected]
Check our FAQ section for answers to common questions — you will find answers there about privacy, account management, and many service-related topics.