Responsible Gambling Guidelines
melbet live believes gambling should be a source of enjoyment — not stress or harm. Know your limits, stay alert, and seek support when needed.
Gambling is for fun, not addiction
Online betting and casino games are a popular form of entertainment for many people. However, all forms of gambling carry risks — financial and psychological alike. melbet live wants every user to play consciously and safely.
Only individuals aged 21 or above may open an account and place bets on our platform. Age is verified during account registration and identity documents may be requested at any time. We follow strict verification procedures to prevent access by minors.
Betting should never be seen as an alternative source of income. Increasing your bets in the hope of recovering lost money is a dangerous habit. Our Terms and Conditions clearly state how betting activity should be conducted and under what circumstances an account may be suspended.
We want you to know when to stop. Use the tools below to set your own limits and get support when you need it.
Self-Limit Setting Tools
melbet live's account settings include several control features that you can activate at any time.
Deposit Limit
Set a maximum amount you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Lowering a limit is instant; increasing one takes effect after 24 hours.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that amount is reached, no further bets can be placed in that cycle. This is one of the most effective ways to control financial losses.
Session Time Limit
Set a maximum duration for how long you play in one session. When the time is up, you will be logged out automatically. This tool is especially useful for avoiding long sessions.
Cooling-Off Period
If you feel you need a short break, set a cooling-off period of 1 day to 6 weeks. You will not be able to log in during this time. Once the break ends, your account becomes active again automatically.
Self-Exclusion
Choose self-exclusion for a longer break — from 6 months up to a permanent account closure. Once this step is taken, the account will not be reopened before the period ends, even if you request it.
Reality Check Reminder
A notification will appear on screen at regular intervals showing how long you have been playing and how much you have won or lost in that session. This keeps you aware of your current situation.
To activate these tools or get assistance, contact melbet live via 24/7 live chat or email. Our support team is ready to help in both Bengali and English.
Recognize the Warning Signs
If you notice any of the following signs in yourself or someone close to you, take them seriously.
- Feeling the urge to keep increasing bets in an attempt to recover lost money.
- Hiding your gambling from family or friends, or lying about it.
- Wanting to stop gambling but being unable to do so.
- Borrowing money or breaking into savings to cover gambling expenses.
- Feeling restless, irritable, or anxious when unable to gamble.
- Prioritising betting over work, studies, or family responsibilities.
- Needing to bet much more than before to get the same level of enjoyment.
Set Your Own Commitments
Before you start playing, ask yourself a few questions: How much can I spend today? How long will I play? Decide on both limits in advance and stick to them — whether you win or lose.
Winning does not always mean you should keep playing. If you win, enjoy it and stop at your planned time. If you lose, remember — this is the cost of entertainment, and no one owes you a refund.
Avoid placing bets when you are stressed, tired, or after drinking. Making sound decisions is harder in those moments.
Under our Privacy Policy, your account information and playing history are fully protected. Any self-exclusion or limit you set is stored confidentially within your account.
For more questions about responsible gambling, you will find relevant answers on our FAQ page.
Where to Get Help
Acknowledging a problem is not weakness — it takes courage. Seek help through any of the options below.
Live Chat Support
Contact melbet live's 24/7 live chat in Bengali. Talk to us about setting limits, self-exclusion, or any concern you have.
Email Support
You can also reach our support team by email. Write in Bengali or English — we will reply as quickly as possible.
Family and Friends
Tell someone you trust. Family or close friends are often the greatest source of support — you will find understanding, not judgment.
Professional Advice
Speak with a mental health specialist or counsellor. Gambling addiction is a recognised mental health condition and can be overcome with the right help.
Protection of Minors
Betting and casino games on melbet live are strictly for individuals aged 21 and above. If a minor or anyone acting on their behalf is found to be operating an account, that account will be closed and the associated balance may be forfeited.
If someone in your household uses this platform and you want to prevent children from accessing it, enable parental controls on the device and keep the account password secure. Always log out after your session.
If you suspect a minor is accessing this platform, notify our support team immediately. We will act promptly.